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Stirling Soap Company Policies

Shipping Policy

Orders are shipped in the order in which they are received.  Customers will be notified via email if there is a delay in their order due to a product being temporarily unavailable (usually due to curing time).  All other delays (general backlog of orders from an increase in orders or decrease in business tempo... READ:We've finally taken a day off!) will be posted on our social media pages (Facebook, Twitter, Instagram) or our homepage.

All shipping is done via United States Postal Service Parcel Post or Priority Mail flat rate envelopes/boxes in order to ensure economical shipping.  Domestic shipping is flat rate $5 per order, regardless of order size.  

We also offer international shipping directly through the website.  If you are unable to place an international order, please contact us immediately and we will open up shipping to your country.  Shipping prices are based on a live quote from our courier, USPS.  NOTE: Larger orders (weighing more than 4lbs) must be sent via USPS Priority International, which is significantly more expensive than First Class International.  Shipping quotes include the approximate weight of packing material and a box.  Refunds will be given for excessive shipping charges as applicable (upon shipment label creation).  NOTE: USPS offers the most economical international shipping option for us as a small business.

Return Policy

We are unable to re-sell used items and, therefore, do not offer returns or exchanges.  Store credit may be given on a case-by-case basis.  

If the product is received in a defective state, whether caused by postal error or not, please contact us regarding a replacement product or store credit.  

Disclaimers

Stirling Soap Company makes no claims regarding medicinal or therapeutic properties of any of our soaps or the ingredients (i.e. essential oils) found therein.  Any descriptions regarding supposed properties of the products on this site are for informational purposes only.  

Privacy Policy

This Privacy Policy governs the manner in which Stirling Soap Company collects, uses, maintains and discloses information collected from users (each, a "User") of the www.stirlingsoap.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Stirling Soap Company.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information
Stirling Soap Company may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy
Stirling Soap Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Stirling Soap Company
www.stirlingsoap.com
2846 S State Highway 109, Booneville, AR 72927 USA
(479) 849-4074
stirlingsoap@gmail.com


Our policies were last updated on January 6th, 2016

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