Shipping & Returns Information
Shipping:
Flat Rate/Free Shipping (US Domestic ONLY)
Standard Flat Rate shipping on orders with a subtotal less than $75 is $5.95. Orders with a subtotal of $75 or more are eligible for free shipping. Flat Rate and Free Shipping only applies to orders with US Domestic shipping addresses.
Expedited Shipping
All US domestic orders are eligible for expedited shipping which is calculated in real time by the carrier and is dependent on the estimated weight of the products ordered and the distance the package will be shipped. All expedited shipping methods will also be processed before Flat Rate orders. Any order with expedited shipping received after 12:00pm Central Standard Time (CST) can not be guaranteed same day processing. Expedited orders received after 12:00pm CST Friday may not ship until Monday.
Please Note: UPS (and in some cases FedEx) does NOT deliver on Saturdays or Sundays. When calculating a delivery date, do not count the weekend or holidays. In other words, if you place an order using UPS 2nd Day Air before 12/noon CST on Thursday, it will ship Thursday but will not be delivered until the following Monday. In most cases, USPS Priority Mail will arrive just as fast, if not faster. If you have any questions about ship time, please send us an email or give us a call during business hours prior to placing your order.
Address Errors
Address errors found after shipment will incur an additional shipping charge based on the actual cost of shipping (not Flat Rate). It is recommended that customers double-check each address field before submitting an order. Any orders returned to Stirling Soap Company due to an address error at the fault of the customer will be refunded (less shipping charges paid) if the customer does not wish to pay an additional shipping fee or does not respond to attempts at communication after 5 business days.
International Shipping
Returns:
Due to the nature of our products, we can not allow returns or exchanges. Please order sample sizes if you are unsure about a product or scent.
There are absolutely NO returns/exchanges on Sale Items.
